Tuesday, 7 August 2012

Answering your questions—part two

Welcome to the second full week of the Google Fiber rally! So far this week we’ve had some great conversations with Fiber-curious Kansas Citians at our Fiber Space and throughout the community at locations like the Plaza Library, Hyde Park, Kansas City Kansas Community College and Indian Springs Mall.

Like last week, there are a few common questions that are popping up frequently—so let’s take a moment to clear them up here on our blog:

1. When I tried to pre-register for Fiber, I had to submit my address for review. This was a few days ago and I haven’t heard back yet. What’s going on?
Don’t worry—we have your request and we’re getting to it. We want to make sure we’re thoroughly reviewing every address we receive. This process takes time, but we’re increasing the number of people on our team who are working on this, and we’ll get back to you shortly.

2. I live in an apartment building and I keep getting a pre-registration error. What should I do?
We’re sorry about the inconvenience. We know that we’re having a processing problem with some unit numbers in apartment buildings, but we’re working to fix it. Be sure to fill out our address review form and we’ll get back to you within a few days’ time.

3. I own and rent out property and I want to get Google Fiber. What should I do?
First, ask your tenants to pre-register for Google Fiber. Then, please visit this website and provide us with your contact information. If your fiberhood qualifies, we’ll be in touch with you to discuss the details about hooking up your building(s).

4. I completed my pre-registration without having to pay $10. Am I still pre-registered?
No. If you did not enter your credit, debit or prepaid debit card, you did not complete the pre-registration process yet. Please visit fiber.google.com and pre-register now.

Hopefully this helps. And, as always, if you have any other questions you can just give us a call, chat with us or email us and we'll help you out. Or come see us at the Fiber Space, 1814 Westport Road in Kansas City, MO.

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