Tuesday, 25 September 2012

Want Google Fiber? Choose your plan now!

As we approach our first signup deadline (October 2nd for those of you who live in Hanover Heights), here are a few quick reminders about how, when and where you can sign up for Google Fiber.

1. Anyone in a qualified fiberhood can get Google Fiber. Even if you didn’t pre-register for service, anyone in our 180 qualified fiberhoods can still sign up now.

2. Pre-registration is different than signing up. Pre-registration helped qualify your fiberhood for service—but to get service in your home, you need to choose your plan. If you haven’t gone to our website and selected which service plan you want (either Gigabit + TV package, Gigabit Internet plan, or Free Internet), you aren’t signed up for Google Fiber and you won’t get service. Head over to google.com/fiber to sign up now.

3. If you miss your fiberhood’s signup deadline, we can’t commit to building Google Fiber to your home. Once we build Google Fiber in your fiberhood, we won’t be coming back anytime soon—we have a lot of other people who want service, and we need to bring Google Fiber to their homes! So make sure you sign up soon and don’t miss your deadline. For those of you in Hanover Heights, this date is coming up in one week, on October 2.

So, how can you sign up for service? Just go to google.com/fiber, enter your address and follow the steps to select your service package. If you’ve already pre-registered, you don’t owe any money. If you never pre-registered, but your fiberhood is eligible for service, you’ll pay a $10 registration fee, which will go towards your first month’s bill.

If you want more information about our different service packages, you can visit our website or the Fiber Space in Kansas City, where you can enjoy Google Fiber live. Questions? Email us or give us a toll-free call: (866) 777-7550.

Friday, 14 September 2012

Even more channels on Google Fiber TV

We just opened signups for Google Fiber customers in Kansas City, Kan. and central Kansas City, Mo. And, for those who are considering our Google Fiber TV package, we’ve got some good news. In addition to the new channels we unveiled earlier this week, we’re announcing some more great ones today.

From news to sports; from cartoons to Spanish-language, here are our new channels: Boomerang, Cartoon Network, CNN, CNN en Español, CNN International, HLN, hTV, infinito, MLB Network Strike Zone (as part of an add-on package),TBS, TCM: Turner Classic Movies, TNT and truTV.

Thursday, 13 September 2012

Building 180 fiberhoods—construction order and signups

The final count is in—after tallying some last-minute pre-registrations, we have confirmed that 180 fiberhoods throughout Kansas City will be wired with ultra high-speed Google Fiber.

We’re really excited about this for a few reasons. First, it means that residents in 89% of Kansas City, Kan. and central Kansas City, Mo. fiberhoods will be able to get brand new, next-generation Fiber connected to their home. One gigabit connectivity will have an immediate impact on our users—the web will be faster, TV will be clearer, and uploading and downloading will be super speedy. Not only that, but we fully expect that gigabit speeds will lead to a wave of online innovation, led by Kansas City.

But we’re also excited because... well, because you’re excited. Our network is entirely built by demand, and clearly, there’s a lot of demand. So, without further ado, we’re happy to announce that the first fiberhood to receive Fiber will be Hanover Heights in Kansas City, Kan. Hanover Heights was the very first fiberhood to qualify (within two hours of our July announcement), and they kept up the momentum over the six-week rally, pre-registering the highest percentage of households in Kansas City, Kan.

We plan to install Google Fiber for our first customer in Hanover Heights within the next few weeks, and then we’ll move on to other fiberhoods on the Kansas side. To give Kansas Citians an idea of when they’ll get Fiber, we’ve published this approximate construction schedule.

On the Missouri side, the first fiberhood to get service will be Crown Center, which pre-registered a whopping number of apartment buildings and condos. Right now we’re still busy deploying infrastructure in central Kansas City, Mo., and we’ll start installing Google Fiber to Crown Center residents and other Missouri fiberhoods next spring.

It’s important to note that our construction schedule isn’t set in stone—many factors, such as a harsh winter, may affect timing. But we plan to be as transparent as possible if our estimates change, and we’ll post any new information on our website.

So what’s next?

Sign up now for Google Fiber

Our pre-registration process helped us determine where to build Google Fiber. Now it’s time for the next step—signing up for your service plan.

Anyone in a qualified fiberhood can sign up for Google Fiber, regardless of whether you pre-registered or not. Here’s how:

  • Go to fiber.google.com and select “Sign up now.” On the next page, enter your address, and hit “Check Address” to confirm that your fiberhood is qualified. Select your service plan and any add-ons. Visit our website for more information about your options.
  • Sign in to your Google account. If you’ve already pre-registered for Fiber, sign in using the same email address you used to pre-register. If not, you can use an existing Google account, or create a new one.
  • If you haven’t already pre-registered, you’ll enter your billing information and pay your $10 pre-registration fee, which will be applied to your first bill. If you have already pre-registered, you don’t have to pay anything until you actually have service in your home.
If you live in a qualified fiberhood, you can sign up immediately. You’ll be able to sign up or change your plan until right before we begin installations in your fiberhood—and we’ll give you a heads-up when your signup window is running out. For Hanover Heights, you need to sign up by October 2nd.

If you want more information or advice about our service plans, or if you have any questions about the signup process, we’re always here to help via email, phone or chat. And, if you’re having a hard time deciding amongst the different service plans, you can stop by our Fiber Space at Stateline & Westport Rd. to try out all of the options.

Wednesday, 12 September 2012

Update on the Google Fiber TV channel lineup

Starting tomorrow, we’ll be kicking off the Google Fiber signup process. Kansas Citians in qualified fiberhoods will be able to select and sign up for their service plan, choosing between our Gigabit + TV plan, our Gigabit Internet plan and our Free Internet plan. These are three great options—so, to help people decide, we want to give a brief update on our TV offering

We just added a number of additional channels covering a variety of genres, including arts, family, faith, lifestyle and sports. Google Fiber TV service already includes almost two hundred channels, but we’ll continue to add more over time. And since our TV service runs on a gigabit network, we can offer access to all our HD channels for no extra charge.

Check back here tomorrow when we’ll share the final list of fiberhoods that have qualified for Google Fiber and the order in which they’ll be constructed, along with more details about how to sign up.

Newly Added Channels:
ABC Family, ABC News Now, Disney Channel, Disney Junior, Disney XD, ESPN, ESPN Buzzer Beater, ESPN Classic, ESPN Deportes, ESPN Goal Line, ESPN2, ESPNews, ESPNU, Longhorn Network, Ovation, SOAPnet, TBN, TBN Enlace, Velocity

Sunday, 9 September 2012

Congratulations, Kansas City!

On July 26, we kicked off a six-week rally to find out where you wanted us to build Google Fiber. Since then, we’ve been amazed and humbled by your excitement and commitment to the future of the Internet. Three fiberhoods reached their goals on the very first day of our announcement and from there, you just took off, encouraging your friends and neighbors to pre-register. The momentum has been terrific—63 fiberhoods qualified in the past week alone. From Hanover Heights, which qualified for Fiber in just two hours, to Ivanhoe Southeast, Coronado and more, which just qualified in the last few hours, your response has been tremendous.

Pre-registration just closed, and at least 180 out of 202 fiberhoods have qualified for service.

This number has blown us away—and it’s not even the final tally. We’re still processing some final address verification requests and pre-registrations from apartment buildings and condos. On Thursday we’ll share the final list of fiberhoods that have qualified for Google Fiber and the order in which they’ll be constructed, along with more details about the next steps. So stay tuned!

This rally has been the first step in working toward one of the long-term core goals of Google Fiber—increasing access to the Internet. That’s why we’re connecting libraries, schools and community buildings in qualified fiberhoods. But affordable access at home is important too. So one of the three packages we offer is a Free Internet plan. Homes in Kansas City can get their own Fiber connection and today’s average Internet speeds for $0 per month, plus a construction fee.

We’ve been working hard to get the word out about Google Fiber. And we’ve learned from our many conversations—spontaneously on the street and at hundreds of community events—that offering an affordable service is only one step towards increasing Internet access. In fact, studies show that the main reason people don’t want the Internet is that they don’t think the web is relevant. So, over the past six weeks, we’ve worked side-by-side with many amazing community organizations to try and lessen the digital divide, and spread the word that access to the Internet is an essential element of everyday life.

Together we’ve made good progress during this pre-registration period, but there’s still work to be done. Some fiberhoods won’t qualify this time around. If you live in one of those fiberhoods, we want you to know that we’ve heard your concerns. We will include you in a future rally sometime next year, when you can try to qualify for Fiber again.

We’ve been truly inspired by, and have learned so much from, the efforts of local nonprofits, community centers, libraries, schools, and churches to pre-register their neighbors. And we want to continue working with these groups as they promote digital literacy throughout the community. So going forward, we aim to support great organizations in Kansas City in a programmatic and strategic way, through grants and joint educational efforts focused on digital literacy. Together we will work to equip Kansas Citians with the knowledge and tools they need to get online and use the web to their advantage for education, job hunting and more. We’ll have more details about this program soon.

We couldn’t be more proud to be a part of this community. Thank you, Kansas City!

Friday, 7 September 2012

Last weekend to pre-register for Google Fiber

Six weeks ago we kicked off the Google Fiber rally, asking you where and when we should install Google Fiber in Kansas City. Since then, tens of thousands of you have raised your hands, rallied your neighbors, and pre-registered. We’ve been especially excited to see lots of momentum over the past few days—138 fiberhoods are now qualified for service.

The pre-registration period will be over on Sunday, September 9th at 11:59:59 pm CDT, so that means there are only two days left to help your fiberhood. We’ll be all around town this weekend to help out—including booths at Black Expo and Fiesta Hispana and a presence at the Central Avenue Parade celebration in downtown Kansas City, Kan. And as always, we’ll also be at the Fiber Space at 1814 Westport Rd. to answer your questions and help you pre-register.

Remember, Google Fiber works better when communities are connected together. So let’s do this for Kansas City!

Thursday, 6 September 2012

Last pre-registration questions?

As the end of pre-registration approaches, we want to remind you that our Customer Support team is here for you. We’re staffed and prepared for the last days of pre-registration, so please call, chat, or email us.

A note regarding addresses: While we’ve resolved the vast majority of address issues, it’s still possible to run into an error while pre-registering—please don’t let that stop you! If you live in a fiberhood and get an address error message for your residence when you’re trying to pre-register, please reach out to us directly or via our website’s address review process. Even if you run into an address issue on the last day of rally, we’ll work through it so you can be counted towards your fiberhood’s goal.

Finally, keep an eye out for our Fiber team throughout the community. If you have any last minutes questions or concerns, and you want to talk to someone in person, they’re happy to help.

Good News for NFL Fans

If you’re like me, you’re super excited that the NFL season is finally back. You’ve already got your team’s schedule on your calendar, you’ve updated your wardrobe of player jerseys, and, of course, you’ve drafted your teams for the three fantasy football leagues you’re in.

If this describes you (hardcore NFL nut) and you live in Kansas City, Google Fiber TV service is the perfect new service for you.

You’re probably already excited that the Google Fiber TV service includes NFL Network. We’re very excited to be working with the NFL Network to bring the best of the NFL—including Thursday Night Football—to everyone in Kansas City.

We’re also pleased to announce pricing for an additional channel called NFL RedZone. NFL RedZone gives fans live look-ins and highlights every Sunday afternoon during the season, switching to a game when a team is in the red zone.

We’re offering the NFL RedZone 2012 package for $40 for the season, payable in $10/month increments over 4 months. We’ll let you add RedZone at any time during the season, and you’ll only pay for the remaining months.

NFL Network and NFL RedZone are the first of many offerings we will have for the sports enthusiast. We will be adding more channels and add-on packages, so stay tuned.