Monday, 24 March 2014

Provo: new Fiber deadlines are coming up!

If you live here in Provo like me, you’ve known about the benefits of fiber-optic networks for a long time — back in 2000, our city had the vision to build a fiber network when only 3% of Americans had access to the web at home. Unfortunately, not everyone had the chance to get hooked up to the network back them. So now, we’re offering Provo residents the chance to get hooked up to Fiber for a one-time installation fee of $30.

If you want access to high-speed Internet, you can choose the Google Fiber Gigabit Internet plan, which is up to 100 times faster than basic broadband, for $70/month. But if you just want basic Internet — or an affordable fiber connection that will “future proof” your home so you can get faster speeds later — you can get our “Free Internet” plan which will give you basic speeds for just the $30 installation fee, and no monthly cost after that for at least 7 years.

There are a lot of people waiting for Google Fiber, and in order to get to everyone, we’re staggering our installations across 7 different areas in Provo, called “fiberhoods.” This is important: each fiberhood has a deadline by which they need to sign up for Fiber. If you want Fiber in your home, you need to sign up on our website before your fiberhood’s deadline. If you miss your deadline, we don’t currently have plans to reopen sign ups for Fiber in the future — so it’s important that you sign up now. Residents in Pioneer/West Provo need to sign up by this Thursday, March 27. And we just announced deadlines for the final four fiberhoods:

Grandview - Thursday, May 15
North Provo - Thursday, June 12
Southeast Provo - Thursday, July 17
Foothills - Thursday, August 21

Of course, if you have questions about any of this, we’d love to chat. Our Fiber Space, in the Shops at Riverwoods, and our Customer Service Center, at 250 W. Center Street, are set up with demos and are fully staffed with Fiber team members who can help you sign up, or answer your questions. If you can’t visit us in person you can give us a call or chat with us online, 24/7.

Tuesday, 11 March 2014

More KC-area residents can sign up for Fiber this afternoon

We’ve already pulled nearly 6,000 miles of our fiber-optic cables throughout Kansas City— that’s about the distance across the Pacific Ocean from the U.S. to China—and now we’re ready to lay down even more! Residents in south Kansas City, Kansas City, north, Grandview, Raytown and Gladstone can start signing up this afternoon to bring Google Fiber to their communities.

In order to make sure you and your neighbors get Fiber, there are only two things you need to do. First, go to our website and sign up. You’ll pay a $10 registration fee, and you can choose one of our three Fiber plans:

Then, it’s time to encourage your neighbors to sign up for Fiber, too! We’ve clustered homes across the KC area into small groupings called ”fiberhoods” (you can see which fiberhood you’re in on our website). Your fiberhood has a goal — a certain number of homes that need to sign up for Google Fiber. You’ll be able to see a real-time count on our website that shows you what your goal is, and how many more people in your fiberhood need to sign-up. If you and your neighbors meet this goal, we’ll aim to bring you Google Fiber by the end of this year. If you don’t meet this goal, we can’t commit to bringing Fiber to your area — which is why if you want super-fast Internet, you should help rally your neighbors to sign-up.

There are lots of ways to spread the word. You can tell your neighbors about Fiber yourself, bring them to one of our events where we can answer any of their questions, or bring them by the Fiber Space in Westport (and now temporarily in Ward Parkway Mall, Santa Fe Center and Red Bridge Shopping Center) to see what Google Fiber is like.

One important note: your fiberhood has a deadline by which you need to reach your signup goal. The deadlines are coming up over the next few weeks, so it’s important to sign up as soon as you can.
• Thursday, April 10 — deadline for residents in 73 fiberhoods in south KCMO, Grandview & Raytown
• Thursday, May 15 — deadline for residents in 33 fiberhoods in KCMO northwest
• Monday, June 19 — deadline for residents in 52 fiberhoods in KCMO northeast and Gladstone

We plan to start hooking up homes in these fiberhoods a few weeks after their deadlines, and expect to have all qualified fiberhoods connected by the end of this year. We are also extending this opportunity to the 21 fiberhoods in central KCMO and KCK that didn’t qualify for Google Fiber in 2012; these fiberhoods will have until June 19 to tell us they want Fiber.

You can help us get to your fiberhood soon, by signing up this afternoon and telling your neighbors to sign-up, too.